Shipping & Returns.
Shipping Policy
Introduction:
At WonderWell Marketplace, we are committed to providing our customers with a seamless and efficient shipping experience. As an online healthy, natural, and organic marketplace, we understand the importance of getting your products to you in a timely and reliable manner. Our shipping policy is designed to ensure that you receive your orders quickly and with minimal hassle.
Order Processing:
Once you place your order, it will be processed immediately. You will receive two email confirmations: one confirming your order placement and another confirming shipment of your order. Our team works diligently to ensure that all orders are processed and shipped out as quickly as possible.
Delivery Timeframe:
Most items are delivered within 3-16 business days, with some items arriving within 5-7 business days. Please note that delivery times may vary depending on your location and the shipping method chosen. We work with different suppliers to ensure that you receive your products in a timely manner, and we appreciate your patience and understanding in this regard.
Shipping Costs:
Shipping costs vary based on the weight, quantity, and distance of your order. The shipping cost will be calculated and displayed during the checkout process, so you can see exactly how much you will be charged before completing your purchase.
International Shipping:
We ship to the United States and internationally. Please note that international shipping rates and delivery times may vary depending on your location. If you have any questions or concerns about international shipping, please don't hesitate to contact us.
Issues with Orders:
In the event of an issue with your order, such as an incorrect order or wrong address, please review our Return Policy for more information on how to proceed. We are committed to resolving any issues promptly and fairly.
Conclusion:
At WonderWell Marketplace, we are dedicated to providing our customers with a positive and hassle-free shipping experience. If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. We are always here to help.
Terms and Conditions:
By placing an order with WonderWell Marketplace, you acknowledge that you have read, understood, and agreed to our shipping policy. We reserve the right to modify or update our shipping policy at any time, without notice.
Return Policy.
We understand that sometimes a purchase may not meet your expectations or may arrive damaged. This Return Policy outlines how we handle refund requests and ensures transparency in our processes.
**1. Eligibility for Refunds.
Customers have 30 days from the date of delivery to submit a refund request for any of the following issues:
- Damaged items.
- Defective items.
- Incorrect items (only applicable if the error was on our part).
- Lost or missing package/item.
**2. Assessment Process.
Each return request will be assessed on a case-by-case basis. Depending on the nature of the issue and stock availability, we may issue:
- A refund to your original payment method.
- A replacement item.
- Store credit.
Please note that refunds may take up to 3-5 business days to process and reflect in your credit card or bank account, depending on your financial institution.
**3. Non-Refundable Items.
Due to hygiene and safety reasons, certain health and beauty items may not be eligible for a refund. In such cases, we will provide either a replacement or store credit. Additionally:
- eGift cards are non-refundable.
- Subscriptions are non-refundable unless you cancel your subscription before being charged on the due date of payment for that subscription.
**4. Order Cancellation.
Once an order is placed, it cannot be canceled. We kindly ask customers to double-check their order details, including shipping address and items, before completing the checkout process.
**5. Initiating a Return Request.
To initiate a return request, please contact us through one of the following methods:
- Email: support@wonderwell.com
- Fill out the form on our contact us page to submit a return request (also include your order number which can be found on your order confirmation email or receipt).
- Use the chat feature located in the bottom right corner of our website.
Our customer support team will respond promptly to assess your issue and provide a suitable solution.
**6. Contact Information.
For any questions or concerns regarding this policy, please reach out to our customer support team via the methods listed above.
Thank you for choosing WonderWell Marketplace. We appreciate your trust in us and are committed to ensuring your satisfaction.
**WonderWell Marketplace Team.**