Wonderwell Help Center.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

To create an account, click on the 'Sign Up' button at the top right corner of the homepage. Fill in your details and follow the instructions to complete the registration process.

Creating an account with WonderWell Marketplace offers numerous advantages tailored to enhance your shopping experience. Firstly, it automatically signs you up for our exclusive WonderWell P​̲ˡ​̲ᵘ​̲ˢ benefits. As a WonderWell P​̲ˡ​̲ᵘ​̲ˢ member, you can access exclusive membership offers and more! Additionally, having an account allows you to track your orders in real-time, ensuring you are always updated on the status of your deliveries. You can also save your favorite items for easy access and receive timely updates on new arrivals, special promotions, and health care tips. By creating an account, you stay connected with the latest in healthy, natural care products while enjoying a more personalized and convenient shopping experience.

Currently, we do not accept EBT (Electronic Benefit Transfer) for purchases. As an online health marketplace store, our offerings include a wide range of skincare, haircare, and cosmetic products that are not eligible for EBT payment. However, we do provide various other payment options for your convenience, including major credit cards, and debit cards.

We have implemented a minimum subtotal requirement of $20.00 for all orders to ensure we can continue to offer high-quality, natural products and maintain efficient operations. This policy helps us cover the costs associated with processing and shipping your orders, allowing us to keep our prices competitive while delivering exceptional customer support. If your current cart total is below $20.00, please go back and add more items to meet the minimum purchase requirement and complete your checkout process. Thank you for understanding and supporting WonderWell Marketplace.

If you forgot your password, click on the 'Forgot Password' link on the login page. Enter your email address, and we will send you instructions to reset your password.

Customer Support Hours.

Monday - Friday: 8:00am - 8:00pm EST

Saturday: Closed.

Sunday: Closed.

Holiday Closures.

• New Year's Day.

• Memorial Day.

• Martin Luther King Jr. Day.

• Juneteenth Day.

• Labor Day.

• Day Before Thanksgiving.

• Thanksgiving Day.

• Christmas Eve.

• Christmas Day.

• New Year's Eve.

• New Year's Day.

Yes, we offer e-gift cards in various denominations. You can purchase them online. E-gift cards can be used for any purchase on our website and are non-refundable.

Most items are delivered within 3-16 business days, with some items arriving within 5-7 business days. Please note that delivery times may vary depending on your location and the shipping method chosen. We work with different suppliers to ensure that you receive your products in a timely manner, and we appreciate your patience and understanding in this regard.

Please check out our full shipping policy at the footer (bottom) of our website.

Customers have 30 days from the date of delivery to submit a return request for any of the following issues:

- Damaged items.

- Defective items.

- Incorrect items (only applicable if the error was on our part).

- Lost or missing package/item.

To initiate a return request, please contact us through one of the following methods:

- Email: support@wonderwell.com (also include any pictures if your item is defective or damaged, and your order number which can be found on your order confirmation email or receipt).

- Fill out the form on our contact us page to submit a return request (also include your order number which can be found on your order confirmation email or receipt).

- Use the chat feature located in the bottom right corner of our website.

Please check out our full return policy at the footer (bottom) of our website. This Return Policy outlines how we handle return requests and ensures transparency in our processes.

We pride ourselves on offering a curated selection of high-quality natural beauty care and eco-friendly products from brands that prioritize quality, transparency, and kindness. For example, we carry Burt's Bees, a brand renowned for its commitment to crafting feel-good formulas with ingredients sourced from nature. Burt's Bees products are formulated without phthalates, parabens, petrolatum, or sodium lauryl sulfate and are Leaping Bunny certified for cruelty-free practices. In addition to Burt's Bees, we also feature a variety of other reputable brands that share our dedication to natural ingredients and ethical beauty, providing you with a trusted and delightful shopping experience.

BRANDS WE CARRY.

1. BLK/OPL (Black Opal Beauty).

2. SheaMoisture.

3. Glimmer Goddess.

4. Alaffia.

5. Dr. Squatch.

6. Earth Therapeutics.

7. Native.

8. Tree Hut.

9. Yardley London.

10. Pacha Soap Co.

11. KOS.

12. ONYX.

13. Oxy.

14. HerOwn.

15. Healov.

16. Mary Ruth's.

17. Burt's Bees.

18. Farmhouse Fresh.

19. Farmstay.

20. Clinique.

21. SeaBuck Wonders.

22. Sing-Along Soaps.

23. WanderLust.

24. AlfaParf.

25. Clarity RX.

26. Beauty Divine.

27. Honest.

28. Me Naturals.

29. Sadoer.

30. Cliganic

31. Heritage Store.

32. The Body Shop.

33. Now Solutions.

34. Wholesale Botanics.

35. Sugaring NYC.

36. Dove.

37. Giovanni Cosmetics.

38. Bella & Bear.

39. Zogics.

40. Artizen.

41. Plant Guru.

42. Soapeauty.

43. Earth Mama.

44. Dr. Natural.

45. Pure for Men.

46. Ciroa Beauty.

47. Kinpur.

48. Nowater.

49. Moonrin.

50. Leven Rose.

51. Dr. Bronner's.

52. Aromatica.

53. Weleda.

54. Yajna.

55. Better Shea Butter.

56. Savannah Bee Company.

57. Verdana.

58. GlowOasis.

59. Good Molecules.

60. Aloderma.

61. Fruit Of The Earth.

62. TruSkin.

63. Dead Sea Warehouse.

64. Brickell.

65. Aromasong Salt Co.

66. Everyone for Everybody (eoproducts).

67. Unpretentious Skincare.

68. New Muiz Skincare.

69. Eway.

70. RegenaLife.

71. CoCo Fiji.

72. Herblov.

73. Hoygi.

74. Soapy Body Shop.

75. pureSCRUBS.

76. YESto.